What is the turnaround time before I receive my product(s).
The turnaround time is 7-10 days. Our products are made to order. The time includes making the product and shipping.
Why is my texture/consistency different from my last order?
We strive for consistency but please note that our body butters are handmade and natural; therefore, texture/consistency may vary. This does not affect the performance of the product(s).
Cold Pack Shipping:
Cold pack shipping is offered to prevent the body butter from melting. Once the product is delivered to the address that was provided and it is left outside or a hot mailbox for a long period of time, your body butter will melt. If it melts, please let it sit in cool place put in the freezer for about 15 minutes.
Refund/Return Policy:
Due to the nature of all our natural product, we can promise the purity of the products once it has been shipped. For safety & hygiene reasons, our products cannot be resold so we do not accept returns. ALL SALES ARE FINAL.
Since your satisfaction is our #1 goal, if you are unhappy with your product(s), please email us @chlosheanaturals@outlook.com. We will be glad to work something out.
